Microsoft suffered some major issues with the surface book and surface pro 4 launch. Released in october 2015, identified by the model numbers 1703 and 1705. If these problems persist into the new year, then we have a problem. Leaked microsoft memo reveals high surface book return. Yes it is a little on the pricey side but i expect to use this surface book 3 for. Make sure your surface is connected to the internet. Microsoft this week issued a set of firmware updates for surface book and surface pro 4, all aimed at improving the reliability of the devices.
How to fix microsoft surface pro 2, 3, 4 tablet that doesnt turn on or wake from sleep. Fix common surface problems using the surface diagnostic toolkit. To see how, go to install surface and windows updates. Microsoft issues fix for surface book, surface pro 4 screen. But the truth is that microsofts surface book, in particular, is an example of the worst quality control in pc history. Look for any hardtonotice cracks or any sign of damage or displacement.
The detach key has a flashing green light if the clipboard and keyboard are not connected properly. Surface and windows start but youre having trouble charging your surface. The surface diagnostic toolkit doesnt work on surface pro or surface pro 2. Microsoft owns up to issues with the surface book and pro 4. Microsoft acknowledges surface book 2 issues with latest. Microsoft has updated its changelog for the latest cumulative update for windows 10 version 1803, noting that surface book 2 users may get a. Another issue that is not with the computer itself is my accidental damage warranty has yet to switch over from my first surface book to the most recent one i exchanged it for. Because of this, many people are saying that the study is invalid.
Despite firmware and driver updates, users are reporting persistent problems with microsoft s threedayold laptop and tablet. Fix common surface problems using the surface diagnostic. Microsofts surface book 2 has a power problem pcworld. Microsoft issues fix for surface book, surface pro 4. Save all of your files and close all open apps and programs. Jun 22, 2019 the issue is most commonly reported to occur on windows 10. Microsoft issues new updates for surface book, surface pro 4. How to fix surface book 2 base docking problems windows. This troubleshooting page will help you resolve issues with the microsoft surface book. Microsoft is working to fix cpu throttling problems on its surface book 2 and surface pro 6 devices. User reports of surface book and surface pro 4 problems. The zip file allows you to selectively install or deploy individual drivers. It works only on other surface devices running windows 10.
If your surface isnt working properly, the microsoft surface diagnostic toolkit can help you find and solve problems. Following reports that the may update to windows 10 was causing a number of issues, microsoft has confirmed that it will be blocking the update to surface book 2 models for the foreseeable future. Another surface book 2 user confirmed that the device can now connect to 5ghz wifi networks. These are the top microsoft support solutions for common issues experienced when using surface devices in an enterprise. Official home of microsoft surface computers, laptops, pcs. Feb 17, 2016 microsoft says its fix for surface book, surface pro 4 finally solves power problems. Testing consisted of full battery discharge during video playback.
Early adopters of microsoft s surface book laptop are reporting some troubling issues with the device. Surface owners are encouraged to look out for new windows 10 updates and surface firmware patches. Latest update causing wifi issues on microsoft surface for. Surface support shrivels as battery, driver, update. Microsoft confirms surface book 2s power problem the verge. Hi, i am a high school student who has been heavily using the microsoft surface book for over a year doing school work, intense gaming and casual web browsing. This suggests that microsoft has since released a hotfix for that resolved the problem created by the upgrade.
Microsoft surface pro 6, surface book 2 suffers throttling issues. Surface support shrivels as battery, driver, update problems persist a wide range of problems, from hardware to drivers to software, continue to dog microsoft surface owners. Technical issues with the microsoft surface book youtube. Microsoft issues reliability updates for surface book, pro. You may have encountered microsoft surface book 2 screen flickering problem or the screen of your laptop is blinking very often. Microsoft has issued new firmware updates for both machines. Users reporting problems with microsofts surface book. Start by looking for physical problems with your surface screen. Mar 08, 2017 if you own a surface book or surface pro 4, its time to head over to windows update and see whats happening. Ive been using the surface book 2 as my sole pc since it was released. If we can get them out there, we can provide solutions hopefully. Download surface book drivers and firmware from official. At least thats the message its sending with a new firmware. All off these upgrades are through microsoft themselves and were done by a microsoft store tech.
Surface battery wont charge or surface wont run on battery. Many early adopters are reported numerous issues such as screen flickers, blue screens, problems using external. Microsoft now claims the surface book 2 battery can be replaced by microsoft authorized service providers. When it is closed and you shake it slightly, you can clearly hear a clatter in the area of the right hinge. This is a highspeed and durable laptop that can easily turn into a tablet with a press of a button. Microsoft recently shipped new driver updates for several surface devices, including the original surface book, surface pro and firstgeneration surface laptop. May 17, 2017 microsofts surface laptop and surface book couldnt be more different in terms of design, specs and target market heres what you need to know. Microsoft says its fix for surface book, surface pro 4. You may have a problem with your battery or with windows recognizing your battery if you experience the following issues. Microsoft s surface book 3 to launch in the coming weeks.
It seems like microsoft has finally, completely solved its longstanding power problems with the surface book and surface pro 4. Why i hate my microsoft surface book 2 digital trends. At first glance, microsofts surface dock seems like a convenient solution, but theres a problem. Microsoft has pushed at least a couple of updates that have caused me plenty. Dec 29, 2019 here is the complete microsoft surface book 2 heating issue fix. Surface book 2 comes with sleek silver magnesium finishing with a great keyboard. Rubber feet issues from the surface book 2 base microsoft. Oct 28, 2015 please let me know if anyone knows the solution. Find out how to use the surface diagnostic toolkit to fix the most common software issues on. Microsoft surface book troubleshooting released in october 2015, identified by the model numbers 1703 and 1705 this troubleshooting page will help you resolve issues with the microsoft surface book. Microsoft fixes surface book 2 cpu throttling, gpu issues. The laptop comes with a larger 15inch screen which maintains 4k quality with 3240 x 2160 pixelsense display.
Nov 03, 2015 microsoft issues fix for surface book, surface pro 4 screen flicker. Consumer reports wont recommend the surface book 2. Microsoft has identified a compatibility issue on some surface book 2 devices configured with nvidia discrete graphics processing unit dgpu. It also issued a new version of the surface dock updater software utility. But was wondering if any owners out there have had any reuccuring issues theyd like to. Consumer reports wont recommend the surface book 2 windows. The allinone versatility has attracted many people to the microsoft surface book since its introduction in late 2015.
Jun 05, 2018 microsoft s surface book 2 has some design limitations, such as an inadequate power supply and a mindboggling lack of support for the latest copy protection scheme, that make the ultraexpensive. If you have a nagging problem with your surface book, lets discuss it. If youre having problems charging your surface book, make sure the clipboard is fully attached to the keyboard. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues has there been any progress on this. Numerous complaints have flagged throttling issues with the microsoft surface pro 6 and surface book 2 that are slowing down the devices to 400 mhz, which is a quarter of their processing speeds. It is very common and many people have encountered this problem on their laptops. Disconnect the power cord from your surface book and unplug any video adapters and usb devices such as printers, keyboards, and mice. Feb, 2020 cumulative and current firmware and drivers for the surface book.
Cumulative and current firmware and drivers for the surface book. But was wondering if any owners out there have had any reuccuring issues theyd like to discuss. If youre having wifi problems, go to surface cant find my wireless network. Type cover, surface dial, microsoft office, and some software and accessories sold separately. Was told its a known issue with surface laptop 3 and they dont know when they will have a fix yet. Microsoft issues updates for surface pro, book, and the. Microsoft surface laptops, tablets not recommended by. Microsoft s surface book 2 has some design limitations, such as an inadequate power supply and a mindboggling lack of support for the latest copy protection scheme, that make the ultraexpensive. Microsoft issues fix for surface book, surface pro 4 screen flicker.
You can now get a microsoft surface book 2 device with intel core i7. Aug 19, 2019 atherton researchs principal analyst and futurist jeb su weighs in on a major bug affecting users of microsoft s surface pro 6 and surface book 2 computers, slowing it down to a crawl and locking. Microsoft owns up to issues with the surface book and pro 4 and one big issue remains for surface book and surface pro 4 owners. The decision by consumer reports applies to microsoft devices with detachable keyboards, such as the new surface pro released in june and the surface book, as well as the companys surface. Looks like microsoft is beginning to push out these drivers for general availability. The following are some known issues of microsoft surface hub. Download surface book 2 drivers and firmware from official. Oct 11, 2019 microsoft has finally patched an issue that some surface book 2 users have been facing over the last few months in which the processor would throttle at 0. Jul 14, 2019 following reports that the may update to windows 10 was causing a number of issues, microsoft has confirmed that it will be blocking the update to surface book 2 models for the foreseeable future.
Its worth noting that this issue is not associated with microsoft s firmware or software update and users have reported the odd cpu throttling behaviour in past too. Most affected users have managed to resolve the issue and restore the functionality of the surface books keyboard by installing every pending windows update. Microsofts latest surface updates are causing cpu and wi. Im not sure if thats a problem with my unit specifically, but it started.
Here is the complete microsoft surface book 2 heating issue fix. The next surface book 2 i got had numerous problems such as it would take 10 minutes to turn on, overheating was a serious recurrent issue, the tablet part would say it was detached with the slightest movement, coil whine started becoming an issue, and i finally replaced it with a device from another company due to it continually crashing. Users reporting problems with microsofts surface book laptop. When you use a highdpi device such as a surface pro 3, surface pro 4, or surface book together with external. Microsoft s recent firmware updates for the surface book 2 seem to have fixed a big issue that, for the past few months, has prevented some users from being able to update to the latest version.
Its a laptop with highspeed processing and graphics power you can control with a full keyboard, a large trackpad, or an interactive touch screen. Fix problems detaching or attaching your surface book keyboard. The surface book 2 is the second generation of the surface book, and most powerful device in the microsoft surface lineup of personal computers. Plug your surface in and keep it connected to power during this process. Common surface book problems windows central forums. This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update. These drivers and firmware are compatible with windows 10, including enterprise versions. Find many help articles and tons of other information about issues related to surface book. Ive heard of a few common issues with the surface book, including the sleep of death bug. Here is how to permanently fix your please resolve before detaching issue on the microsoft surfacebook 2 or surfacebook. One issue i did run into with the surface book 2 is the power supply.
Oct 23, 2017 cr is a no go consumer reports wont recommend the surface book 2 consumer reports says it wont be able to recommend microsoft s surface book 2 following its blanket rebuke of surface reliability. Share your common surface book problems windows central. Pushed out monday, the updates for microsoft s new latop and tablet correct a display bug and other issues. Microsofts latest surface book 2 update fixes its dreaded. Atherton researchs principal analyst and futurist jeb su weighs in on a major bug affecting users of microsoft s surface pro 6 and surface book 2 computers, slowing it. Wet a cotton swab with rubbing alcohol use 95 percent isopropyl alcohol or higher if possible. Known issues and additional information about microsoft. Designed and produced by microsoft from the ground up, the surface book 2 is a highend device featuring significant improvements in many of its hardware components despite inheriting design elements from the first generation, and also introduces two.
Nov 17, 2017 microsofts surface book 2 has a power problem that causes it to drain the battery even when plugged in, when playing 3d games on certain settings, pcworld has confirmed. I just got a surface book and was a bit surprised to find my pretty new dell monitor on the list of unsupported monitors. It appears microsofts own problems were the result of the companys unique approach to the surface book, with. See surface book 2 at microsoft check if your nvidia gpu is connected to surface book 2 if your surface book 2 has been struggling with graphicsintensive tasks such as games or.
Follow these steps if youre having trouble charging your surface, or it turns off. Microsoft this week shipped new firmware updates for surface pro 2017 and lte and the first generation surface book. Cr is a no go consumer reports wont recommend the surface book 2 consumer reports says it wont be able to recommend microsoft s surface book 2 following its blanket rebuke of surface. How well does the surface book 2 hold up after a year. These problems can be solved by the common methods provided here. Microsoft surface book owners are reporting swollen. Microsoft surface book 2 screen flickering problem solved. How to charge surfacesurface psu information surface battery wont charge or surface wont run on battery. Fix problems detaching, attaching, or typing with your surface book keyboard. Clean the screen, with a soft, lintfree cloth, slightly dampened. Microsoft surface pro and surface book have major quality.
Aug 14, 2017 microsoft suffered some major issues with the surface book and surface pro 4 launch. Leaked microsoft memo reveals high surface book return rates. Battery issues strike surface users once again, with new. Some microsoft surface devices have a cpu throttling issue. Microsofts latest surface updates are causing cpu and wifi issues. Microsoft surface book 2 heating issue fix infofuge. Quality is a top priority, and we want to keep you informed about issues impacting customers. When detaching and reattaching my surface book monitor i sometimes get a blue error screen. Skype for business isnt using proxy for media traffic. In many cases, downloading and installing the latest updates for windows and your surface will fix the issue. Use the store locator tool to find the store nearest you. Aug 27, 2017 the 2017 surface pro, the surface pro 4, and the new surface laptop werent part of the study. Hopefully these drivers fix the wifi and bluetooth issues so many people are experiencing. Surface pen sold separately for surface go, surface pro 7, surface laptop 3, surface pro x, and surface book 2 dell preferred account dpa.
Use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of windows on your surface book 2. Owners are also reporting wifi connectivity issues after. Aug 06, 2019 microsoft recently shipped new driver updates for several surface devices, including the original surface book, surface pro and firstgeneration surface laptop. An hour later panay would announce microsofts most ambitious device release since the original surface pro and surface rt. U2715h, microsoft surfacebook, microsoft surface docking. Known issues and additional information about microsoft surface hub. Aug 29, 2019 microsoft investigating surface battery drain issues.